Shipping policy

Thank you for choosing Strype! We are committed to providing you with exceptional customer service and ensuring a smooth and satisfactory shopping experience. This shipping policy provides detailed information regarding the processing, shipping methods, delivery times, costs, tracking, address accuracy, and international shipping. Please read this policy carefully before placing your order.

1. Order Processing:

   • All orders placed on our website, https://strypewellness.com/, undergo a meticulous 1-2 day processing period before they are shipped. During this time, our dedicated team carefully inspects, packs, and prepares your order to ensure it arrives in perfect condition.
   • Please note that orders are not processed or shipped on weekends or public holidays. Any orders placed on these days will be processed on the following business day.

2. Shipping Methods and Delivery Times:

   • We currently offer shipping within the United States only.
   • Once your order has been processed and shipped, the estimated delivery time within the USA is 2-7 business days. However, please bear in mind that delivery times may vary depending on the destination and external factors beyond our control, such as weather conditions or disruptions in the shipping network.
   • We strive to collaborate with reliable shipping carriers to ensure the timely and secure delivery of your orders.

3. Shipping Costs:

   • The shipping cost is calculated based on the number of cassettes in your order.
   • For orders containing only 1 cassette, a shipping fee of $1.50 will be applied.
   • For orders containing 2 or more cassettes, shipping is free of charge, as we value your loyalty and support.
   • We also offer an expedited shipping option for customers who require overnight delivery within the USA. The cost for expedited shipping is $2.99.

4. Tracking Your Order:

   • Once your order has been shipped, a confirmation email will be sent to the provided email address. This email will include a tracking number that you can use to monitor the progress of your shipment.
   • Please allow up to 24 hours for the tracking information to become available after receiving the confirmation email.
   • By utilizing the tracking number, you can stay informed about the estimated delivery date and any updates regarding your package's journey.

5. Address Accuracy:

   • It is crucial to provide accurate and complete shipping information when placing your order. We cannot be held responsible for any delays or non-delivery resulting from incorrect or incomplete addresses provided by the customer.
   • Before finalizing your purchase, kindly double-check that the shipping address is entered correctly to ensure a successful and timely delivery.

6. International Shipping:

   • We regret to inform you that at the moment, we do not offer international shipping outside the United States. We apologize for any inconvenience this may cause and appreciate your understanding. However, we are continuously exploring options to expand our shipping capabilities and hope to serve international customers in the future.

If you have any questions or require further assistance regarding our shipping policy, please don't hesitate to contact our friendly customer support team. We are here to address your concerns and provide you with the necessary support.

Note: This shipping policy is subject to change without prior notice. To stay updated, kindly refer to the latest version of the policy on our website, https://strypewellness.com/.